Catering FAQs

Hog Roasts & BBQs

Do I have to use your supplier?


Yes! We know as well as anyone, that the catering and dining side of events is a huge deal and have therefore partnered with the best of the best, using a skilled and trained team who will work hard to make sure your event goes without a hitch and will leave your guests feeling full and satisfied. By booking your hog roast and BBQ through the charity, you will be suporting us to stay open and carry out important works and projects.




Can I change the menu?


Yes! We like to be as flexible as possible and understand that people have different dietary requirements and budgets! Plus, it is always nice to be able to tailor the experience. We cannot make any promises, but we along with our suppliers will work as flexibly as possible.




What if I can't afford the minimum spend?


Sadly, due to the cost outlay involved in a hog roast and BBQ we can only accept bookings that have a minimum spend of £500!




What will the food be served on?


Because of the nature of the food, we tend to serve this on paper plates, napkins and with disposable knives and forks.

If you would like the food to be served on china and with metal cutlery, we can accommodate this, but this will incur an additional cost.





Buffet Food

Do I have to order my buffet food through you?


Yes! After launching this new service in 2021, we kindly ask that guests book their buffet food requirements through us.




What if I want something that is not on the menu?


We like to think that we are very flexible here at the Museum and therefore, if you don't see quite what you are looking for, just ask and we wioll see what we can do.




Is there a minimum spend?


Yes! We do have a minimum spend of £50.





General

If I make a donation to the Charity, can I aquire outside catering?


Yes, this is something that the Charity would consider. This would be reviewed on a case-by-case basis.




What licences do you have?


Under goverment law, we are not required to to register for the trade and sale of food. Please see the below government guidelines. You do not need to be approved if you sell direct to the public or retailers like caterers, pubs and restaurants, as long as:

  • Food is less than 25% of your trade
  • You do not handle any wild game meat products
  • You do not sell food outside the county your business is registered in
To find out more about the rules and regulations, please visit our local council website HERE





Fine Dining

Can you arrange fine dining for my event?


Yes! We don't prepare the food on site, but have a number of excellent local catering companies that we with, to ensure that we can offer as much flexibility as possible.




Is there a minimum spend?


Yes! This is from £200 depending on which supplier we use and is available to cater your event.




Can I see what food options are available?


Yes! Once we understand the requirements of your booking, we can then send you a full breakdown of all the various catering options that we can supply.




What happens if I don't like the menu?


We like to think that we are flexible, so please just talk to us. We are sure that we will be able to help you achieve your vision.









Food Trucks

Do you offer food truck options?


Yes! We can arrange for food trucks to facilitate your event. From Burger vans, or prosecco bars and ice cream stalls - just let us know what you would like, and we can see what we can do for you. Don't forget to check out our food truck vendors HERE




What if I have a supplier in mind?


This should not be a problem, often we will just ask for a donation to subsidise the loss of any catering revenue that the Charity would have made, if booked through us.

Remember - we are a Charity after all.




Is there a minimum spend?


Each of our vendors has their own terms and conditions and availability, therefore each booking will need to be looked at, on a case by case basis.





Terms and Conditions

Can I change my food order at anytime?


The charity will provide you with a deadline for making changes to your order. Once confirmed, you order will not be able to be amended.




What happens if what I ordered is not what I recieve?


In some cases, our suppliers may substitute items for like for like items in quality, quantity, and cost. This is rare but should it happen, the charity cannot be held responsible and will not waive or discount invoices, which cause the charity to pay for third party costs.




What happens if things on your website become unavailable, will you honour the price advertised?


On occasion an item from our buffet menu will become unavailable at the time of booking. When this happens, you will be notified via email and a substitute will be recommended. When this happens, this does mean that unit prices can vary. In these circumstances as we sue a third party supplier, prices will not be subsidised or discounted.




What if I have an allergic reaction?


Although we do our very best to make sure that all our allergen advice is on the website. It is the responsibility of the person making the person, to raise any allergy concerns prior to confirming a catering booking with us.




Do I have to pay in advance?


A 50% deposit is required to secure all bookings and should be paid in advance. If there is catering involved, we may ask for this to be paid in advance also.




What happens if the costs quotes change?


Because we use a third party suipplier, untill a booking is confirmed prices could vary and change if we experience a change from our supplier. This increse will be passed onto the person booking with us.