Covid FAQs


Ticket Guarantee

If for whatever reason you cannot attend on the day you have booked, you can use your ticket booking again anytime, on a date of your choosing in the future.

Tickets are non-refundable.

Dates will exclude days where we are not open and public event days.

Please email with your booking details for more information.

Who can I visit the museum with?

In line with government advice, we now welcome everyone back to the museum. We are accepting covid-safe group bookings, please email for more information. Visitors using special passes or needing other assistance should call the Museum on 01293 862417

What is the Museum doing ro protect visitors against Covid?

The museum has several measures in place, to ensure visitor and staff safety:

  • We ask all ticket to be purchased online, in advance of attending the museum

  • Please use our one-way system as you travel around the museum

  • Visitors must wear face masks, when inside the Museum

  • We encourage visitors to ‘make space’ and let others have personal space (2 metres)

  • Please continue to use the hand sanitizer provided

  • If you or anyone in your party is feeling unwell, please stay at home

  • You must still check in, using the NHS app

  • Enjoy our outdoor green space

  • We recommend talking a lateral flow test before attending the museum, this is not compulsory, but it is strong recommended, regardless of your vaccination status.

For any more questions about covid safety, please contact

How can I reduce contact with staff at the Museum?

Buy your tickets online.

Do I need to pay for parking?

If you are not intending to go into the Museum, but just want to walk the grounds - you must purchase a parking ticket in advance of your visit.

Buying tickets and Covid-19?

Dont worry! If the Musuem closes due to Covid-19, you can still use your ticket on another date in the future. Tickets are non-refundable.

Do I still need to wear a face mask?

Wearing masks is encouraged, but is not compulsory.

Are schools still allowed to visit the Museum?

Yes! We are able to offer school visits to the Museum. Please contact us Please note: We are working on updating our DBS records, therefore schools must support the children in this area until futher notice.

Can I arrnage for a group to visit the Museum?

Yes! We are able to offer group visits to the Museum. Please contact us

How do I keep up to date with any changes to the Museum's plans?

Please sign up to our newsletter. This can be found in the footer of our website.