Terms and Conditions FAQs
Can I hold an event at the Museum?
How much is it to hire the venue?
We have various packages available and offer bespoke pricing packages.
Should you like to make a booking or enquire about hiring the museum, please email us email@example.com
How do I pay when hiring the venue?
All payments are considered donations and are therefore exempt of VAT.
After your event, you will be sent a donation receipt which will outline, how and when you can make your donation to the Charity. You will not be provided at VAT receipt.
The Charity is under no obligation to except any donation for hiring the venue and can refuse hire to anyone, at any time without reason.
Are you VAT regsitered?
Yes we are!
Events however are agreed on the principal that you as the hirer will make a donation that is pre-agreed by both parties to Gatwick Aviation Museum in exchange for use of the land and therefore these payments are exempt of VAT.
Do I need any special licenses?
How can I apply for a Temporary Events Notice?
You can apply online HERE
If for whatever reason you cannot attend on the day you have booked, you can use your ticket booking again anytime, on a date of your choosing in the future.
Tickets are non-refundable.
Dates will exclude days where we are not open and public event days.
How long does my ticket last?
When is the Museum open?
Our opening days will be limited as we work toward regular operations.
MON - THU - CLOSED
FRI - 10:00 - 16:00
SAT - 10:00 - 16:00
SUN - 10:00 - 16:00
Last admission at 4pm
We also also closed between christmas and new year.
Please contact us for more information.
2021 Closed from the 27th Dec, reopening again on the 7th Jan 2022.
We are a volunteer run organisation, so it is important to call ahead to ensure the museum is open before visiting.
How do I claim a refund for my ticket?
All tickets are recognised as charitable donations and cannot be refunded.
This does exclude event days, that are cancelled.
Please read the events FAQs for information about ticket terms and conditions.
How do I recieve my tickets?
When purchasing your tickets online, your tickets will be emailed to you.
You must bring either a printed or digital copy with you when you visit, so that every ticket can be accounted for.
How long is my ticket valid for?
Your ticket(s) are valid all year, as long as you use them within the same year they were purchased.
Who can I visit the museum with?
Can I buy a Gift Voucher?
Yes you can!
Do I need to pay for parking?
What about Covid-19?
Dont worry! If the Musuem closes due to Covid-19, you can still use your ticket on another date in the future.